COMPETENCE 05 GLOBAL SERVICE

Across markets.
Support at every step.

Furniture partners need product information before launch and clear support after delivery. Review NATE’s approach to project coordination, technical documentation and after-sales communication. Tell the team your destination market, selected models and service requirements so the available support can be confirmed for the project.

Explore our marketsExplore market support
Height-adjustable desk in an office workspace
NATE / GLOBAL SERVICEOne shared service path.

GLOBAL FOOTPRINT / REGIONAL MARKET MIX

Five regions.
One service path.

We coordinate product information, delivery records and ongoing support across the markets shown below. Tell us where your project is based so we can agree on the support you need.

  1. EU47%EuropeProject dialogue & documentation
  2. AS24%AsiaDevelopment & supply coordination
  3. NA15%North AmericaMarket input & service rhythm
  4. OC9%OceaniaProject support
  5. SA5%South AmericaPartner communication

MARKETING SUPPORT / FROM PRODUCT TO MARKET

01 — 04 / PRODUCT MATERIALS

Help customers understand, present and sell your products.

Coordinate visual and sales materials for the way brands, distributors and e-commerce teams work. Deliverables, formats and timing are agreed for each project.

Product photography & 3D

Show design and function through product photography, application scenes, component details and 3D renders for product pages, catalogues and online listings.

Video & product guidance

Explain assembly and use through installation guides, feature videos and product introductions that also support distributor training.

Explore video resources

Sales & exhibition materials

Bring together product introductions, key features, specifications and comparisons for catalogues, posters, digital brochures, sales presentations and exhibitions.

Explore downloads and brochures

Website & e-commerce launch

Prepare product images, feature illustrations and page content for your market and sales channels, with review and delivery based on approved specifications and brand requirements.

For brands, distributors and e-commerce channels

PROJECT SERVICE / THROUGH EVERY HANDOFF

Support beyond
the launch.

From preparation and production to inspection and use after delivery, every handoff needs clear documents, ownership and next steps.

  1. 01
    Before launch

    Align the product with your market

    Start with your market, sales channels and product configuration. Coordinate samples, technical documents and installation training; sampling and minimum order quantities are agreed for each project.

    Samples / Technical training / Product documentation
  2. 02
    In production

    Keep order progress visible

    Review production progress through video updates or visits. When requirements change, communicate the issue and agree on the next steps.

    Progress updates / Change coordination
  3. 03
    At inspection

    Document the basis for acceptance

    Provide order-specific quality inspection reports and coordinate third-party inspections where needed, keeping acceptance documents aligned with the products delivered.

    Batch inspection reports / Third-party inspection coordination
  4. 04
    After delivery

    Stay connected after delivery

    Our after-sales team follows up on feedback and service issues, with an around-the-clock contact channel for urgent matters. The scope of the five-year warranty and spare-parts support is subject to product and cooperation terms.

    After-sales follow-up / Issue response / Warranty support

START WITH YOUR MARKET

Start with your market.
Plan the next step.

Tell us about your product, sales channels and project stage so we can agree on the materials and support you need.

Discuss your project
NEXT COMPETENCEOEM & ODM Customization